Legend Solicitors - Clients Complaints Policy
Legend Solicitors is committed to providing a high quality legal service to all our clients. When something
goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our complaints procedure
If you have a concern or a complaint that has not been dealt with to your satisfaction by the person
handling your case or their supervising partner, please contact us in writing as soon as you are aware of the
problem so this can be addressed. Our contact details are as follows:
By Post :
Legend Solicitors
Imperial Offices,
2 Heigham Road,
London, E6 2 JG
Phone : 0203 1301 747, Fax : 0208 548 0302
Email : info@legendsolicitors.org
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within five days of our receiving
the complaint, enclosing a copy of this procedure. - We will then investigate your complaint. This will normally involve passing your complaint to our
Principal Solicitor, Mr Aravind Sreevalsalan, who will review your matter file and speak to the
relevant member of staff who acted for you. We will send you a written response within 14 days
after the acknowledgement. - If you are not satisfied with the response provided , you will have to reply back to us within 7 days of
sending you the response. Mr Aravind Sreevalsalan will then invite you to a meeting to discuss and, it
is hoped, resolve your complaint. He will do this within fourteen days of sending you the response
provided. - Within seven days of the meeting, Mr Aravind Sreevalsalan will write to you to confirm what
took place and any solutions he has agreed with you. - If you not willing to meet or it is not possible, Mr Aravind Sreevalsalan will send you a detailed
written reply to your complaint, including his suggestions for resolving the matter, within twenty days
of sending you the acknowledgement letter. - At this stage, if you are still not satisfied, you should contact us again to explain why you remain
unhappy with our response and we will review your comments. Depending on the matter we may at
this stage arrange to review the decision. - We will write to you within fourteen days of receiving your request for a review, confirming our final
position on your complaint and explaining our reasons. - If you are still not satisfied, you can contact the Legal Ombudsman,
- You can contact the Legal Ombudsman by post at PO Box 6167, Slough, SL1 0EH; by telephone:
0300 555 0333. www.legalombudsman.org.uk. - The Legal Ombudsman expects complaints to be made within a year of the date of the act or omission
about which you are concerned, or within a year of you realising that there is a concern. You must also
refer your concerns to the Legal Ombudsman within six months of our final response to you. - Legend Solicitors LTD is authorised and regulated by the Solicitors Regulation Authority (SRA); its
SRA ID number is 605310. If you have any concerns about our behaviour, please visit the SRA
website: www.sra.org.uk/consumers/problems/ for more information.
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Why choose us
- In-depth expertise
- Best solution in quickest time possible
- Cost effectiveness and value for money
- Flexible services tailored to individual needs
- Professionalism of service
- Effective communication
- Confidentiality
- Courtesy at all times